Zammad Open Tickets

This workflow is ideal for:

• Customer Support Teams: To efficiently manage and monitor ticket statuses.
• Team Leads/Managers: To receive daily summaries and ensure timely follow-ups on tickets.
• Automation Enthusiasts: Users who want to automate their ticket management processes using Zammad and Zulip integrations.

This workflow addresses the challenge of keeping track of support tickets by:

• Automating Ticket Retrieval: It fetches all tickets from Zammad, eliminating manual checks.
• Organizing Ticket Information: It categorizes tickets into new, open, pending reminders, and pending closures, providing clarity on the support workload.
• Daily Notifications: It sends a summary to the customer support stream in Zulip, ensuring the team is informed about the current ticket status every weekday at 8:30 AM.

1. Triggering the Workflow: The workflow can be initiated manually by clicking 'execute' or automatically scheduled to run every weekdays at 8:30 AM.
2. Listing Tickets: The workflow retrieves all tickets from Zammad using the 'List Tickets' node, which fetches data in real-time.
3. Filtering Tickets: The 'Ticket Filtering' node processes the fetched tickets, counting the number of new, open, pending reminder, and pending close tickets.
4. Notifying the Team: Finally, the 'Notify for Standup' node sends a summary of the ticket statuses to the specified Zulip stream, keeping the team informed and ready for stand-up meetings.