Analyze the sentiment of feedback and send a message on Mattermost

This workflow is ideal for:

• Event Organizers: To gather and analyze participant feedback efficiently.
• Customer Experience Teams: To monitor sentiment and improve services based on real-time feedback.
• Data Analysts: To automate sentiment analysis and reporting processes.
• Marketing Professionals: To gauge audience reactions and adjust strategies accordingly.

This workflow addresses the challenge of manually collecting and analyzing feedback from events or services. It automates the process of:

• Collecting responses from Typeform.
• Analyzing sentiment using Google Cloud Natural Language.
• Sending immediate notifications via Mattermost based on feedback sentiment, allowing for timely responses and improvements.

1. Trigger: The workflow begins when a new feedback response is submitted through Typeform.
2. Sentiment Analysis: The feedback text is sent to Google Cloud Natural Language, which evaluates the sentiment and provides a score ranging from -1 (negative) to +1 (positive).
3. Conditional Logic: The workflow checks the sentiment score. If it meets the specified conditions (e.g., above a certain threshold), it proceeds to notify the team.
4. Notification: A message is sent to a designated Mattermost channel, summarizing the feedback and its sentiment score.
5. No Operation: If the sentiment does not meet the conditions, the workflow ends without further action.