ManualTrigger Automate

• Customer Support Teams: Teams that handle customer inquiries and support tickets.
• Small Businesses: Organizations using Freshdesk for customer service and looking for efficient automation.
• Project Managers: Professionals who need to streamline communication and task management with clients.
• Tech-Savvy Users: Individuals comfortable with automation tools who want to enhance their workflow efficiency.

This workflow addresses the need for efficient ticket creation in Freshdesk without manual entry. By using a manual trigger, users can quickly initiate the process to create an open support ticket for a specific requester, improving response times and ensuring customer issues are logged promptly.

• Step 1: The user manually triggers the workflow by clicking 'execute'.
• Step 2: Upon triggering, the workflow sends a request to Freshdesk to create a new support ticket.
• Step 3: The ticket is created with the status set to open and is associated with the requester identified by user@example.com.
• Step 4: The workflow completes, and the user can view the newly created ticket in Freshdesk.