Sticky Note Automate
For Sticky Note, automate customer feedback collection and analysis by integrating OpenAI for sentiment classification and Google Sheets for organized data storage. This workflow streamlines the feedback process, ensuring timely insights and improved customer engagement.
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Workflow Overview
For Sticky Note, automate customer feedback collection and analysis by integrating OpenAI for sentiment classification and Google Sheets for organized data storage. This workflow streamlines the feedback process, ensuring timely insights and improved customer engagement.
Target Audience
- Business Owners: Looking to gather customer feedback efficiently and analyze it for improvements.
- Customer Service Teams: Aiming to understand customer sentiments and enhance service quality.
- Data Analysts: Interested in collecting and analyzing customer feedback data for insights.
- Marketing Teams: Wanting to assess customer opinions on products and services to inform marketing strategies.
Problem Solved
This workflow automates the process of collecting customer feedback, analyzing it for sentiment using OpenAI, and storing the results in Google Sheets. This eliminates the need for manual data entry and analysis, saving time and reducing errors.
Workflow Steps
- Form Submission: Customers submit their feedback through a form, which includes fields for their name, feedback category, and contact information.
- Feedback Collection: The submitted feedback is captured and triggers the workflow.
- Sentiment Analysis: The feedback is sent to OpenAI for sentiment classification, determining whether the feedback is positive, negative, or neutral.
- Data Merging: The results from the sentiment analysis are merged with the original feedback data.
- Data Storage: The combined data is appended to a Google Sheet for record-keeping and future reference.