AI-Powered Medical Appointment Scheduling Assistant

Target Audience

• Medical Professionals: Doctors and medical staff looking to streamline appointment scheduling.
• Administrative Staff: Receptionists or administrative assistants managing patient appointments.
• Healthcare Organizations: Clinics and hospitals aiming to improve patient engagement and scheduling efficiency.
• Tech-Savvy Users: Individuals familiar with automation tools seeking to enhance their operational workflows.

Problem Solved

This workflow addresses the challenges of managing patient appointments in a busy medical practice. It automates the scheduling process, ensuring:

• Accurate Availability Checks: Confirms available time slots based on office hours and breaks.
• Patient Information Management: Collects and records essential patient details seamlessly.
• Minimized Errors: Reduces the likelihood of double bookings and scheduling conflicts.
• Efficient Communication: Facilitates clear and professional interactions with patients regarding their appointments.

Workflow Steps

1. Trigger: The workflow is manually initiated when a chat message is received.
2. AI Agent: The AI agent interacts with the patient, collecting necessary information such as:
   • Full Name
   • Phone Number
   • Desired Date and Time
3. Availability Check: The system checks Google Calendar for availability, considering:
   • Office Hours: Monday to Friday, 9:00 AM - 8:00 PM; Saturday, 9:00 AM - 1:00 PM.
   • Consultation Duration: 1 hour with a 15-minute break between appointments.
4. Confirmation: The AI agent confirms the appointment with the patient before finalizing.
5. Event Creation: Once confirmed, the appointment is added to Google Calendar, titled with the patient's name and phone number.
6. Data Recording: Patient information is recorded in Google Sheets for future reference.
7. Updates: Any modifications or cancellations are handled by freeing the slot and updating the records accordingly.