WhatsApp-Asana Customer Service Automation

This workflow is ideal for:

• Small Business Owners who want to automate customer inquiries and improve response times.
• Customer Support Teams looking to streamline their ticketing process and integrate with existing tools.
• Marketing Professionals who need to collect customer information and feedback through forms.
• Freelancers who manage multiple clients and require efficient task management and communication solutions.

This workflow addresses the challenge of managing customer inquiries effectively. It automates the process of:

• Collecting customer information through a form.
• Sending immediate responses via WhatsApp, ensuring customers feel acknowledged.
• Creating support tickets in Asana for better task management and follow-up, reducing the risk of missed inquiries.

1. Form Submission: Customers fill out the 'Contact Us!' form, providing their name, phone number, and details about their problem.
2. WhatsApp Notification: Upon form submission, an automated message is sent via WhatsApp to the customer, acknowledging their inquiry and assuring them of a prompt response.
3. Create Support Ticket: Simultaneously, a support ticket is created in Asana, logging the customer's issue for the team to address, ensuring no inquiries are overlooked.