Entra Contact Sync Automation

This workflow is ideal for:

• IT Administrators managing user accounts in Zammad and Microsoft Entra.
• Customer Support Teams needing to synchronize user data between platforms for better service.
• Data Analysts looking to maintain accurate and up-to-date user information across systems.
• Business Owners wanting to streamline operations and reduce manual data entry errors.

This workflow addresses the challenge of keeping user data synchronized between Microsoft Entra and Zammad. It automates the process of:

• Identifying new users in Entra that need to be created in Zammad.
• Updating existing Zammad users with the latest information from Entra.
• Deactivating users in Zammad who are no longer active in Entra. This automation reduces manual effort, minimizes errors, and ensures that user information is always up-to-date.

1. Manual Trigger: The workflow starts when the user clicks ‘Test workflow’.
2. Get Zammad Users: It fetches all existing users from Zammad.
3. Get Contacts from Entra: It retrieves contact information from Microsoft Entra.
4. Filter Contacts: Filters contacts to ensure only relevant entries are processed.
5. Zammad Universal User Object: Prepares the user data structure for Zammad.
6. Merge Data: Combines the existing Zammad users with the new Entra contacts based on email addresses.
7. Find New Users: Identifies users that need to be created in Zammad.
8. Update Existing Users: Updates the information of existing Zammad users with new data from Entra.
9. Find Removed Users: Identifies users in Zammad that are no longer active in Entra.
10. Deactivate Users: Deactivates users in Zammad who are no longer present in Entra.
11. Create New Users: Creates new users in Zammad for any new contacts found in Entra.