WhatsApp Business Bot Automation

This workflow is ideal for:

• Small Business Owners: Those looking to automate appointment notifications and responses via WhatsApp.
• Customer Service Teams: Teams that need to manage client interactions and appointments efficiently.
• Marketing Professionals: Individuals wanting to engage customers through automated messaging.
• Freelancers and Consultants: Professionals who handle appointments and need reminders sent to clients.
• Event Organizers: Those who want to keep attendees informed about event details via WhatsApp.

This workflow addresses the following issues:

• Manual Notification Overhead: Reduces the need for manual appointment reminders, saving time and effort.
• Client Engagement: Ensures clients receive timely updates about their appointments, enhancing communication.
• Data Management: Automatically logs user interactions and appointment statuses in Google Sheets, simplifying record-keeping.
• User Consent Handling: Efficiently checks if users have consented to receive WhatsApp messages, ensuring compliance.

The workflow operates as follows:

1. Trigger: Initiates when a new message is received via WhatsApp or on a set schedule.
2. Message Check: Validates if the incoming data is a message.
3. User Consent Verification: Confirms if the user has consented to receive WhatsApp notifications.
4. Store User Messages: Appends new user messages to a Google Sheet for record-keeping.
5. Fetch New Answers: Retrieves new responses from a Google Sheet for processing.
6. Send Notification Template: Sends a WhatsApp message using a pre-defined template if the user consented.
7. Reply to User: Sends a personalized reply to the user based on their message.
8. Update Message Status: Changes the status of the message in Google Sheets to 'Replied'.
9. Wait Period: Introduces a brief delay before processing the next message.