Zammad-Entra User Synchronization Automation

• IT Administrators: Manage user accounts and permissions efficiently.
• HR Teams: Streamline the onboarding and offboarding process for employees.
• Support Teams: Ensure that user information is up-to-date in the Zammad system.
• Developers: Integrate user management processes with existing workflows and systems.

This workflow automates the synchronization of Entra users with Zammad, ensuring that user data is consistent and up-to-date across both platforms. It addresses the challenges of manual user management, reducing errors and saving time by automating the following tasks:

• Fetching user groups from Entra.
• Updating existing user information in Zammad.
• Creating new users in Zammad based on Entra data.
• Deactivating users in Zammad who are no longer active in Entra.

1. Manual Trigger: The workflow starts when the user clicks ‘Test workflow’.
2. Get Groups from Entra: Retrieves the groups of users from Entra.
3. Select Entra Zammad Default Group: Filters the groups to find the relevant group for synchronization.
4. Get Members of the Default Group: Fetches the members of the selected Entra group.
5. Get Zammad Users: Retrieves all users from Zammad.
6. Merge Data: Combines data from Entra and Zammad based on email addresses.
7. Find New Zammad Users: Identifies users in Entra that are not present in Zammad and creates them in Zammad.
8. Update Zammad Users: Updates existing user information in Zammad based on the latest data from Entra.
9. Find Removed Users: Compares datasets to identify users who are no longer active in Entra and deactivates them in Zammad.