Discord AI bot

• Customer Support Teams: This workflow is designed for teams handling user feedback and requests, helping them categorize and escalate issues efficiently.
• IT Departments: Ideal for IT teams needing to address urgent issues flagged by users quickly.
• Business Analysts: Useful for analysts looking to gather insights from user feedback and improve customer satisfaction.
• Developers: Developers can utilize this workflow to integrate automated feedback processing into their existing systems.
• Discord Users: Any organization using Discord for communication can benefit from automated message handling and categorization.

This workflow addresses the challenge of managing user feedback by automating the categorization and routing of messages. It ensures that:

• Urgent issues are escalated to IT teams promptly, minimizing downtime.
• Success stories are identified and sent to the customer success department, enhancing positive reinforcement.
• General tickets are processed efficiently by the customer support team, improving response times and user satisfaction.

1. Trigger: The workflow starts when the 'Execute Workflow' button is clicked or a webhook receives a POST request.
2. Analyze User Request: The user feedback is analyzed using OpenAI's GPT-4 model, which categorizes the feedback into one of three categories: 'success-story', 'urgent-issue', or 'ticket'.
3. Parse JSON: The response from OpenAI is parsed to extract the category, feedback, and instructions.
4. Select Category: Based on the category determined in the previous step, the workflow routes the message to the appropriate department:
   • If 'success-story', it goes to the User Success Department.
   • If 'urgent-issue', it goes to the IT Department.
   • If 'ticket', it goes to the Helpdesk.
5. Send Notification: The corresponding department receives a message on Discord with the instructions provided by the AI, ensuring they are informed of the user feedback and any necessary actions.