Automated Ticket Classification and Team Assignment

Who Should Use This Workflow

• Project Managers: To automate the classification of bug tickets, ensuring that the right teams are notified promptly.
• Developers: To streamline the process of assigning issues based on their descriptions and labels, reducing manual effort.
• Team Leads: To oversee the workflow and ensure that issues are addressed by the appropriate teams efficiently.
• Slack Users: To receive notifications directly in their Slack channels, keeping communication centralized and effective.

What Problem Does This Workflow Solve

This workflow addresses the challenge of efficiently classifying and assigning bug tickets to the appropriate teams. By integrating with Linear, it ensures that tickets are only sent to teams that meet specific criteria, avoiding miscommunication and delays in addressing issues. It also provides notifications in Slack, keeping all stakeholders informed and engaged.

Detailed Explanation of the Workflow Process

1. Linear Trigger: The workflow begins with a manual trigger in Linear, activating when a new issue is created.
2. Filtering Tickets: The workflow filters out only those tickets that require classification based on specific conditions, such as the absence of a placeholder description and the presence of certain labels.
3. Sticky Notes: Two sticky notes provide important setup instructions and context about the workflow, ensuring users understand its purpose and requirements.
4. OpenAI Integration: The workflow utilizes OpenAI to classify the bug ticket by analyzing its title and description against predefined team responsibilities.
5. Get All Linear Teams: It fetches all existing teams in Linear to match the identified team from the OpenAI response.
6. Check AI Response: A conditional step checks if OpenAI successfully identified a team. If not, a notification is sent to Slack.
7. Set Team ID: If a team is identified, the workflow sets the corresponding team ID for the issue.
8. Update Team: The workflow updates the Linear issue with the assigned team ID, ensuring proper ownership of the ticket.