WhatsAppTrigger Automate

Target Audience

• Sales Teams: Professionals looking to enhance customer engagement through WhatsApp.
• Customer Support: Teams needing to automate responses to frequently asked questions.
• Marketing Professionals: Individuals aiming to leverage product catalogs for lead generation.
• Developers: Those interested in integrating AI and messaging platforms for innovative solutions.

Problem Solved

This workflow addresses the challenge of providing timely and relevant information to customers via WhatsApp. It automates responses to inquiries about Yamaha Powered Loudspeakers, ensuring users receive accurate information without human intervention. By filtering out non-text messages, it simplifies communication and enhances user experience.

Workflow Steps

1. WhatsApp Trigger: The workflow begins when a user sends a message through WhatsApp, activating the trigger.
2. Handle Message Types: The incoming message is checked to determine if it's a supported text message. Non-text messages receive an automated response indicating they are unsupported.
3. AI Sales Agent: If the message is valid, it is sent to the AI Sales Agent, which uses the OpenAI model to generate a response based on the user's query.
4. Product Catalogue Integration: The AI agent can access a product catalog vector store, allowing it to provide detailed product information.
5. Reply to User: The generated response is sent back to the user via WhatsApp, ensuring they receive the information they requested.