Build a Chatbot, Voice Agent and Phone Agent with Voiceflow, Google Calendar and RAG

This workflow is designed for:

• Small Business Owners: Looking to automate appointment scheduling and customer interaction.
• Customer Support Teams: Needing a robust system to handle inquiries efficiently.
• Event Planners: Who want to integrate calendar events seamlessly with customer queries.
• Developers: Interested in utilizing APIs for advanced automation and integration.
• Marketers: Aiming to enhance user engagement through automated responses and scheduling.

This workflow addresses the challenge of managing multiple customer interactions and scheduling efficiently. It automates:

• Appointment Scheduling: Automatically creates events in Google Calendar based on customer requests.
• Customer Support: Provides quick responses to inquiries using AI, reducing the workload on support staff.
• Data Retrieval: Integrates with Qdrant for quick access to company knowledge, improving response accuracy.
• Order Tracking: Automates tracking responses to keep customers informed about their orders.

1. Webhook Trigger: The workflow begins when a webhook receives a request, either for order tracking or appointment scheduling.
2. Data Processing: The received data is processed to extract important details such as appointment dates and email addresses.
3. Google Calendar Integration: The workflow creates events in Google Calendar using the extracted data, ensuring that appointments are scheduled automatically.
4. AI Interaction: It utilizes OpenAI models to provide intelligent responses to customer inquiries based on the retrieved data from Qdrant.
5. Response Handling: The workflow sends back responses to the original request, informing customers about their order status or confirming appointments.
6. Follow-Up Actions: Additional nodes handle responses for tracking and calendar confirmations, ensuring a seamless user experience.