Automated Patient Appointment Management

Target Audience

• Healthcare Professionals: Doctors and clinic staff looking to streamline appointment management and patient communication.
• Administrative Staff: Individuals responsible for scheduling and rescheduling appointments, managing reminders, and ensuring patient follow-ups.
• Clinic Managers: Managers who want to optimize operations and improve patient satisfaction through effective communication workflows.
• Developers: Tech-savvy individuals interested in automating workflows using n8n and integrating various tools.

Problem Solved

This workflow addresses the challenges of managing patient appointments in a healthcare setting. It automates:

• Appointment Rescheduling: Quickly reschedule patient appointments at the request of healthcare professionals, ensuring minimal disruption.
• Reminder Management: Automatically add reminders to a shopping list or notify patients about their appointments, reducing no-show rates.
• Communication Efficiency: Streamline communication via Telegram and WhatsApp, allowing for quick responses to patient inquiries without overwhelming staff.

Workflow Steps

1. Trigger: The workflow is initiated when a message is received via Telegram.
2. Edit Fields: Extract relevant information from the incoming message, such as patient contact details and message content.
3. Switch Node: Determine the type of message (text, image, audio, document) and route it accordingly.
4. Assistant Agents: Use specialized agents to handle appointment confirmations, rescheduling, and reminders:
   • Internal Clinic Assistant: Manages rescheduling requests and adds items to the shopping list.
   • Confirmation Assistant: Lists scheduled appointments for the next day and sends confirmation messages to patients.
5. External Tools: Integrate with Google Calendar and Google Tasks to manage appointments and reminders effectively.
6. Follow-Up: Handle patient responses through different agents, ensuring all inquiries are addressed promptly.