Automated Feedback Collection and Management

This workflow is ideal for:

• Product Managers: To gather feedback from users regarding their products.
• Marketing Teams: To understand customer satisfaction and areas for improvement.
• Customer Support Teams: To collect insights on user experiences and issues.
• Business Analysts: To analyze feedback data for trends and actionable insights.

This workflow addresses the challenge of efficiently collecting and managing product feedback from users. By automating the process, it ensures that:

• Feedback is captured in real-time through Typeform.
• Responses are systematically stored in Airtable for easy access and analysis.
• Critical feedback can trigger actions, such as creating tasks in Trello for follow-up, ensuring that no valuable input is overlooked.

1. Trigger: The workflow starts when a user submits feedback via Typeform.
2. Data Capture: The feedback data is processed to extract key information such as the user's name, email, score, and additional comments.
3. Store Feedback: The captured data is appended to an Airtable table named 'Feedback', allowing for organized storage and easy retrieval.
4. Conditional Logic: An IF node checks if the feedback score is 7 or higher. If it is, the workflow proceeds to the next step; otherwise, it moves to a no-operation node.
5. Create Trello Card: For positive feedback, a card is created in Trello with details including the user's name, email, score, and comments, facilitating team collaboration and follow-up actions.
6. No Operation: If the score is below 7, the workflow ends without further actions, preventing unnecessary ticket generation.