Typeform Feedback Automation

Target Audience

• Businesses looking to automate their incident reporting process.
• Customer Support Teams needing to manage and escalate issues efficiently.
• Project Managers who require a streamlined way to track problems reported by users.
• Developers interested in integrating Typeform with Google Sheets, Email, and Slack for notifications.

Problem Solved

This workflow automates the process of reporting and escalating user-reported problems. It captures data from Typeform submissions and processes it to send notifications via Slack and Email if the Severity of the issue exceeds 7. This ensures that critical issues are addressed promptly, improving response times and user satisfaction.

Workflow Steps

1. Typeform Trigger: The workflow begins when a user submits a form through Typeform. The form ID used for this trigger is UXuY0A.
2. Google Sheets: The data from the Typeform submission is appended to a specified Google Sheets range (Problems!A:D) for record-keeping and tracking.
3. IF Condition: The workflow checks if the Severity of the reported problem is greater than 7. If true, it proceeds to notify relevant parties.
4. Send Email: An email is sent to the designated recipient with details of the problem, including the Email, Name, Severity, and a description of the Problem.
5. Slack Notification: Simultaneously, a message is sent to the problems channel on Slack, providing the same details to ensure immediate visibility and action.