Sticky Note Automate

This workflow is ideal for:

• Marketing Teams: Those looking to enhance their customer engagement through personalized WhatsApp messages.
• Business Owners: Individuals who want to automate communication with clients, especially in scenarios like birthday greetings or promotional offers.
• Customer Support Teams: Teams that need to manage responses effectively and route inquiries based on the customer's intent.
• Digital Marketers: Professionals aiming to integrate multiple channels (like email and WhatsApp) for better campaign performance.
• E-commerce Businesses: Companies that wish to send order confirmations, updates, and promotional messages directly to customers via WhatsApp.

This workflow addresses the challenge of automating personalized communication with customers through WhatsApp. It allows businesses to:

• Engage customers effectively by sending tailored messages based on their interactions.
• Reduce manual effort in managing customer responses and subscriptions.
• Improve response times by automatically routing inquiries to the appropriate support channels.
• Enhance marketing campaigns by integrating WhatsApp messaging with existing email marketing strategies, ensuring higher engagement rates.

1. Incoming Message Trigger: The workflow starts with a new message received on WhatsApp through the New message in WhatsApp node.
2. Message Filtering: The Filter user messages node ensures that only genuine customer responses trigger the workflow, filtering out automated replies.
3. Cancellation Check: The Cancellation check node evaluates if the message contains the keyword 'STOP'. If it does, it triggers the auto-responder template to inform the user that their request has been received and subscribes them to opt-out from further messages.
4. KlickTipp Integration: When a relevant event occurs in KlickTipp (like a subscriber update), the KlickTipp Outbound triggered node activates the workflow to send targeted WhatsApp messages.
5. Sending WhatsApp Messages: Based on the triggers, personalized WhatsApp messages are sent using pre-approved templates, ensuring compliance and effective communication.
6. Subscription Management: The workflow automatically subscribes users to the KlickTipp list, allowing for streamlined management of customer contacts.