Automated Support Ticket Management
For the Schedule Trigger Automate, streamline your support ticket management by automatically fetching emails from your Gmail inbox, triaging them with AI for labeling and prioritization, and creating corresponding issues in Linear. This workflow enhances efficiency by ensuring timely responses to support requests, reducing manual effort, and improving issue resolution processes.
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Workflow Overview
For the Schedule Trigger Automate, streamline your support ticket management by automatically fetching emails from your Gmail inbox, triaging them with AI for labeling and prioritization, and creating corresponding issues in Linear. This workflow enhances efficiency by ensuring timely responses to support requests, reducing manual effort, and improving issue resolution processes.
This workflow is ideal for:
- Customer Support Teams: Automate ticket triaging to ensure efficient handling of support requests.
- IT Departments: Streamline issue management by automatically generating tickets from incoming emails.
- Product Managers: Gain insights into common issues reported by users, helping to prioritize product improvements.
- Small Businesses: Save time and resources by automating repetitive tasks and focusing on high-impact activities.
This workflow addresses the challenge of managing incoming support requests effectively:
- Overwhelmed Support Teams: It automates the labeling and prioritization of tickets, reducing manual effort.
- Inefficient Ticket Handling: Ensures that no support request is overlooked by processing each email only once.
- Delayed Issue Resolution: Quickly triages issues, allowing for faster response times and improved customer satisfaction.
- Scheduled Trigger: The workflow initiates at regular intervals to check for new support emails in the designated Gmail inbox.
- Get Recent Messages: It retrieves the most recent support requests using Gmail's API, filtering messages sent to the support email address.
- Mark as Seen: This step ensures that only new messages are processed, preventing duplicates from being handled multiple times.
- Markdown Conversion: The email content is converted to Markdown format for easier parsing and processing.
- Generate Issue From Support Request: An AI model analyzes the email content, classifying the issue, assigning labels, and rewriting the summary and description.
- Structured Output Parser: The AI's output is structured into a predefined format for further processing.
- Create Issue in Linear.App: Finally, a new issue is created in Linear.App, with all relevant information including labels and priority, ensuring that the support request is tracked and managed effectively.