Webhook Automate

Target Audience

• DevOps Engineers: Those managing incident responses and need to streamline communication across platforms.
• Project Managers: Individuals overseeing projects that require integration of task management tools like Jira and incident management tools like PagerDuty.
• IT Support Teams: Teams that handle incidents and need real-time updates and notifications via Mattermost.
• Software Developers: Developers who want to automate the tracking of issues in Jira while responding to incidents in PagerDuty.

Problem Solved

This workflow automates the process of acknowledging and resolving incidents by integrating multiple tools. It reduces manual effort and ensures that updates are communicated in real-time across platforms such as Jira, PagerDuty, and Mattermost. This means less time spent on administrative tasks and more focus on resolving issues efficiently, thereby improving incident response times.

Workflow Steps

1. Webhook Trigger: The workflow starts when a POST request is received at the /ack or /resolve endpoint.
2. Acknowledge Incident: When an incident is acknowledged via the webhook, it triggers the PagerDuty1 node to update the incident status to 'acknowledged'.
3. Notify Mattermost: A message is sent to a Mattermost channel about the acknowledgment status.
4. Create Jira Issue: A new issue is created in Jira using the Jira1 node, capturing details from the webhook data.
5. Resolve Incident: When the incident is resolved, the PagerDuty2 node updates the incident status to 'resolved'.
6. Update Jira Status: The Jira2 node updates the corresponding Jira issue status to reflect that it has been resolved.
7. Send Resolution Notification: A final message is sent to Mattermost to inform the team that the incident has been resolved, providing a summary of the actions taken.