Automated JIRA Issue Assignment

Target Audience

• Project Managers: Looking to optimize issue assignment and reduce backlog.
• Development Teams: Seeking to ensure all issues are addressed promptly without overloading team members.
• Jira Users: Those who manage tasks and issues within Jira and want to automate processes.
• AI Enthusiasts: Individuals interested in leveraging AI for project management and issue resolution.

Problem Solved

This workflow addresses the challenge of unassigned Jira issues that remain unresolved for over 5 days. By automating the assignment process based on similar resolved issues, it ensures that no issue falls through the cracks, thereby enhancing team efficiency and reducing project delays.

Workflow Steps

1. Scheduled Trigger: The workflow initiates at predefined intervals to check for unresolved issues.
2. Fetch Unassigned Tickets: It retrieves tickets from Jira that have been unassigned for more than 5 days and are still in the To Do status.
3. Data Processing: The workflow processes each issue to gather relevant metadata, such as project key, issue key, assignee details, and issue descriptions.
4. Similarity Check: For each unassigned issue, it searches for similar issues that have been resolved, leveraging a Supabase Vector Store to find relevant past issues.
5. User Capacity Assessment: It checks the workload of potential assignees to ensure that the team member with the least number of assigned issues is selected for the new task.
6. Auto-Assignment: The system automatically assigns the issue to the selected team member and leaves a comment notifying them of the assignment due to staleness.
7. Feedback Loop: The workflow can be adjusted based on user feedback, ensuring continual improvement in the automation process.