Automated Customer Feedback Management

Target Audience

• Marketers: Individuals looking to automate the collection and management of customer feedback from Gravity Forms submissions.
• Business Owners: Owners of small to medium-sized enterprises who want to streamline their customer engagement processes without manual data entry.
• Event Organizers: Professionals managing webinars or events that require feedback collection and subscriber management through KlickTipp.
• Developers: Technical users who want to integrate Gravity Forms with KlickTipp for enhanced automation and data handling.

Problem Solved

This workflow addresses the challenge of manually handling customer feedback from Gravity Forms. It automates the process of collecting, transforming, and integrating this data into KlickTipp, ensuring that:

• Data Entry Errors: Eliminates human errors associated with manual data entry.
• Time Consumption: Reduces the time spent on processing feedback submissions, allowing teams to focus on more strategic tasks.
• Data Consistency: Ensures that customer information is consistently formatted and accurately recorded in KlickTipp.

Workflow Steps

1. Trigger: The workflow is initiated by a Webhook that captures new submissions from Gravity Forms.
2. Data Transformation: The submitted data is processed to extract and format key information such as mobile numbers, birthdays, and webinar choices.
3. Subscriber Management: The formatted data is then used to subscribe the contact to a specific list in KlickTipp, ensuring that all relevant information is captured.
4. Tag Management: The workflow checks for existing tags in KlickTipp and aggregates any new tags based on the form submission. If a tag does not exist, it creates a new one.
5. Final Tagging: Finally, the workflow tags the contact in KlickTipp, allowing for personalized follow-up actions and automated campaigns.