Slack Automate

This workflow is ideal for:

• Support Teams: Those who manage customer inquiries and need a streamlined process for ticket creation.
• Developers: Individuals looking to automate the integration of Slack messages into a ticketing system.
• Project Managers: Professionals who want to ensure that issues raised in team communications are logged and prioritized effectively.
• Small to Medium Businesses: Organizations that require efficient handling of customer support requests without extensive manual intervention.

This workflow addresses the challenge of managing user inquiries in a Slack channel by automating the process of creating support tickets in Linear. It ensures that:

• Only relevant messages tagged with the ticket emoji (🎫) are processed.
• Redundant tickets are avoided by checking existing issues.
• AI is leveraged to generate concise ticket summaries and priorities, enhancing the efficiency of the support process.

1. Schedule Trigger: The workflow initiates on a set schedule, checking for new messages in a designated Slack channel.
2. Slack Node: It searches for messages containing the ticket emoji (🎫) in the #n8n-tickets channel.
3. Get Values: Extracts relevant information from the Slack message, including the message ID, user details, and the content of the message.
4. Get Existing Issues: Retrieves existing tickets from Linear to check for duplicates.
5. Merge: Combines the flow to determine if a new ticket should be created based on existing tickets.
6. Generate Ticket Using ChatGPT: If a new ticket is warranted, the workflow uses OpenAI's ChatGPT to generate a descriptive title, summary, and suggested resolutions based on the user's message.
7. Create Ticket: Finally, a new ticket is created in Linear with all the generated details, ensuring that support teams have all necessary information to address the user's inquiry efficiently.