Sticky Note Support Automation

This workflow is ideal for:

• Customer Support Teams: Those who need to efficiently manage inquiries and ensure that users receive timely assistance.
• AI Developers: Individuals looking to integrate AI-driven solutions into their customer service processes.
• Project Managers: Professionals who oversee workflows and require automated solutions to streamline communication.
• Slack Users: Teams that use Slack for communication and need automated alerts for unresolved queries.

This workflow addresses the challenge of handling customer inquiries when the AI cannot provide an answer. It ensures that:

• Users are prompted to provide their email addresses if they do not supply one, facilitating follow-up communication.
• Customer support teams are notified via Slack when a user has a question that requires human intervention, ensuring no inquiry is overlooked.

1. Trigger: The workflow is manually initiated when a chat message is received.
2. AI Processing: The AI agent processes the message and determines if it can answer the query.
3. Email Check: It checks if the user has provided an email address:
   • If yes, it sends a message to the customer support channel on Slack, notifying them of the inquiry.
   • If no, it prompts the user to provide their email for further assistance.
4. Slack Notification: A message is sent to the designated Slack channel, ensuring that customer support is alerted to assist the user.
5. Response Confirmation: The workflow confirms to the user that a human has been notified to help them.