Zendesk Automate

This workflow is designed for:

• Customer Support Teams: To automate ticket management and task creation, improving response times and efficiency.
• Project Managers: To ensure tasks are created in Asana based on incoming Zendesk tickets, allowing for better project tracking.
• Developers/Integrators: Who need to connect Zendesk and Asana to streamline workflows and reduce manual data entry.
• Businesses with High Ticket Volumes: That require a reliable system to manage customer queries and tasks effectively without overwhelming their teams.

This workflow addresses the need for seamless integration between Zendesk and Asana by automating the process of:

• Creating Tasks in Asana from new Zendesk tickets, ensuring that every customer query is tracked as a task.
• Updating Zendesk Tickets with relevant information from Asana, such as the associated task ID, which keeps customer support agents informed.
• Adding Comments to existing Asana tasks based on updates in Zendesk, enhancing communication and collaboration between teams.

1. Webhook Trigger: The workflow starts when a new ticket is created in Zendesk, captured via a webhook.
2. Get Ticket Details: It retrieves the ticket details using the ticket ID from the webhook data.
3. Determine Existing Asana Task: A function checks if there is already an Asana task linked to the Zendesk ticket by looking for a specific custom field.
4. Conditional Logic: If an Asana task exists, it proceeds to add a comment to that task. If not, it creates a new task in Asana.
5. Create Task in Asana: If no existing task is found, a new task is created in Asana with the ticket's subject and relevant properties.
6. Update Zendesk Ticket: After creating the task, the workflow updates the original Zendesk ticket with the Asana task ID for future reference.
7. Create Comment on Existing Task: If an existing task is found, a comment is added to that task with the content of the Zendesk ticket's comment, ensuring all communication is centralized.