PagerDuty Incident Automation

This workflow is ideal for:

• IT Operations Teams: Those responsible for managing incidents and ensuring service reliability.
• DevOps Engineers: Professionals who need to automate incident management processes to streamline operations.
• System Administrators: Individuals who monitor systems and need quick incident reporting and updates.
• Incident Response Teams: Teams that require a structured approach to incident management using PagerDuty.

This workflow addresses the following issues:

• Manual Incident Creation: Eliminates the need for manual entry by automating the incident creation process in PagerDuty.
• Incident Updates: Provides a streamlined method to update incident details, ensuring that information is current and accurate.
• Information Retrieval: Allows users to fetch detailed information about incidents after they have been created or updated, enabling better tracking and management.

The workflow consists of the following steps:

1. Manual Trigger: The process begins when the user clicks the 'execute' button, initiating the workflow.
2. Incident Creation: A new incident titled 'Firewall on Fire' is created in PagerDuty, which is crucial for alerting the relevant teams immediately.
3. Incident Update: The workflow updates the incident with a new title, 'Firewalls on Fire', ensuring that the information reflects the current situation.
4. Incident Retrieval: Finally, the workflow fetches details about the incident using its ID, allowing users to review the incident's status and data.